But Wait . . . There's MORE !

January 31, 2003
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In This Issue
-- The Remarkable Ginsu Knife!
-- Cut Onions So Fast, You Won't Have Time To Cry!
-- Absolutely Risk Free!
-- Now how much would you pay? Don't Answer Yet!
-- Answer to Brain Teaser
-- This Week's Brain Teaser
-- About the Author

Here's a Pop Quiz

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What kitchen tool cuts through a nail, a tin can and a radiator hose and still slices a tomato paper thin?

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If you DIDN'T answer Ginsu Knives, it's ok to crawl back into your cave now.

The Ginsu Knives commercials ran non-stop through the late 70s and early 80s. They have been off the air for over 20 years, yet their effects still linger like the smoke of a cheap cigar. I have watched them hundreds of times, and they are among my fondest childhood memories. (I lived a sheltered life.)

Although I never personally ordered the knives, to this day I am impressed by the demonstrations of their sharpness and durability.

There were some very entertaining commercials during Super Bowl XXXVII, but I don't remember any of them with the ease that I recall the Ginsu Knives commercial. Ginsu commercials have been mocked on Saturday Night Live (remember Dan Akroyd pitching the Bass-o-Matic?) and in comedy routines by Johnny Carson, Jerry Seinfeld, Joe Piscopo, John Belushi, Phil Hartman and Gallagher. They've been featured in The Wizard of Id and New Yorker comics. The commercials, if not the knives themselves, are definitely a cultural icon.

The reason I'm writing about them is that the Ginsu Knives have a powerful lesson for anyone marketing their business.

I am NOT recommending that you produce cheesy infomercials to market your law practice, restaurant, or plumbing business. I AM saying that we can learn from "Ginsu Marketing 101" and apply that knowledge elsewhere.

The Remarkable Ginsu Knife!
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Knives are not exactly the most exciting kitchen implements. Archeologists have found prehistoric caveman artifacts proving that knives are older than civilization itself. The first knives ever used were splinters of silex or flint. The shards' sharp edges formed a sort of cutting implement that made skinning and hacking up animals killed in the hunt an easier chore. Flint stones were excellent for scraping pelts to make into clothing. Coincidentally, I have a cousin who dresses himself using this time honored technique to this very day.

In it's most elemental form, a knife is simply sharpened metal with a handle. Oh sure, a Ginsu Knife has a special "double-serrated" edge developed by ancient Japanese Samurai sword makers. Or maybe it was a guy in Cleveland named Ed. Whatever.

The point is that a knife is a simple, basic, mundane product . . . unless you give it some romance.

Over half of each Ginsu commercial was spent showing us how knives worked. Ed Valenti (who, by the way is NOT a Japanese Samurai) began the commercial with a messy Karate kick to a watermelon. Then, he pulled out a Ginsu Knife and cut a dizzying array of items including tomatoes, tin cans, fresh bread, radiator hoses, and nails while the announcer's rapid-fire banter kept us entranced.


Lesson 1.


If Ed needed to spend THAT much time demonstrating how a simple knife works, imagine how important it is to explain something as complicated as building a fence, planning a wedding, or injecting Botox in someone's face.

Too often, we expect shoppers to be better informed than they really are.

Consider a plumber who spends several years working and learning his trade before earning his license. After he has successfully proven his thorough knowledge and experience, he markets his business with a one line ad in the Yellow Pages that says "Stop Leaks".

That's expecting the consumer to use an incredible amount of imagination. There are dozens of variations between plumbers in terms of residential, commercial, new construction, remodel, inside, outside, and on and on. Expecting a two word ad to attract the right type of customer and build his business isn't reasonable.

Instead, the plumber needs to be very specific on the types of work that he does, the special skills he has, his areas of focus and why a particular type of customer should hire him instead of someone else. Unless he clearly identifies the types of work that he wants to do, he isn't likely to find customers who stumble upon it.

Cut Onions So Fast, You Won't Have Time To Cry!
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Visual impact triggers strong emotions, and every sale is based on emotion.

When the Ginsu knife cut through the nail and then sliced a tomato, it left a lasting impression. You can't do the exact same demonstration in a print ad, but you can send a powerful message using the right images.


Lesson 2.


You've got to use a strong visual to make your ad successful. The old adage holds true, "You've got to stop the eye to start the sale."

For best results, use a single image that is clear, powerful, and covers about 1/3rd of the total ad.

Don't skimp on graphics. If you select a good image, you'll be able to use it for years. Once you find a visual that reinforces your message, use it consistently across all of your advertising. If you've chosen your image wisely and used it consistently, it will ultimately become linked with your business.

Absolutely Risk Free!
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For your Yellow Pages advertising to work, it must communicate RELIABILITY. Ginsu demonstrated the reliability of their knives by hitting them with a hammer then cutting nails, cans and hoses with them.

To further establish reliability, they offered a warranty that extended to infinity and beyond. If Ginsu went to such great lengths to establish reliability for a $20 set of knives, imagine how important it is for you to establish your business' reliability.


Lesson 3.


Shoppers are afraid of being ripped off. Their fear will keep them from having necessary and important work done. As a business person, you need to do everything you can to give shoppers comfort that you are a reliable company. You can do this through testimonials, BBB membership, years of service, and other indications that you are a company that they can trust.

Now how much would you pay? Don't Answer Yet!
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If you called the Ginsu operators who were standing by in the next 20 minutes, you'd receive not one, but two citrus juicers.

Just screw one of these little babies into any orange, and a torrent of fresh juice would practically gush out by itself and fill your glass with nature's goodness.

This small piece of molded plastic cost less than a penny to manufacture; but it was presented as if it was better than having Anita Bryant herself making juice in your kitchen. Of course, Anita would never have stood for having two identical juicers together in the same package, but that's a story for another newsletter.


Lesson 4.


Give the shopper a reason to call by offering something special. It should be something that has high perceived value but low cost. You might consider putting something in your ad such as:

Call for our free booklet, "101 Costly Errors to Avoid when Selling Your House."

It's very valuable to the shopper, but costs you very little to produce. What you're trying to accomplish is to get the shopper to call you instead of calling your competitor.

As a final note, as I was putting this article together, I discovered that some Ginsu knives are manufactured in the US and others are manufactured in China. The Chinese made Ginsu set of 10 knives can be found at retail prices as high as $19.99 for the set. However, if you buy a shipping container load of those knives, the wholesale cost is only $0.80 for the entire 10-piece set. That's 80 cents for 10 "genuine" Ginsu knives! With profit margins like that, it's no wonder the announcer was so excited.

But wait, don't call yet. . .

Answer to Brain Teaser
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Last week's brain teaser stumped lots of folks. If you got it wrong, don't feel bad. If you didn't submit an answer, feel very, very bad.

For your recollection, here it is again...

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The great checkers tournament.

We recently held a checkers tournament between departments at corporate headquarters to see which group was mentally superior.

I can't tell you which departments played against each other, because then you would be able to figure this out by counting employees. Let's just say that in a battle of wits, one team arrived unarmed.

The teams didn't have the same number of players so to make things fair, we had players compete against members of their own departments as well as the opposing side.

Our tournament rules required every player to complete exactly one game of checkers against every other player.

After everyone was finished, we had played a total of 120 checkers games. Although we didn't crown an individual champion, one department thoroughly trounced the slackers and half-wits in the other department.

How many players competed in total?

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The Answer is 16.

X/2*X-1 = 120

X=total number of players

X-1=total number of games each player will play

X/2=total number of players divided by number of players per game


You may also graphically represent it like this where the top row and left column represent the number of players, and the interior represents the number of games played.


Our WINNER is David Meloni of YPM Yellow Pages Media!



This Week's Brain Teaser
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My dear Aunt Edith likes to wear pigtails in her hair.

As you can see, she gets dressed in the morning without turning on the lights.

She's into wearing pigtails because it makes her feel like her favorite singer, that fine, upstanding, young, role model, Britney Spears.

Proper pigtails require two matching scrunchies (hair ties).

Aunt Edith keeps her scrunchies in an old bait bucket in her room. In the bucket are the following scrunchies.

  • 2 pink scrunchies
  • 4 red scrunchies
  • 6 black scrunchies
  • 8 purple scrunchies
  • 10 lavender scrunchies
  • 12 green scrunchies

She doesn't mind which scrunchies she wears, as long as they're both the same color.

What is the minimum number of scrunchies that Edith needs to pull out of the bucket (without looking) to make sure that she has one matching set?

The answer is at the bottom of this newsletter

About the Author
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Dick Larkin is the Vice President - Internet of TransWestern Publishing, a national publisher of telephone directories. He oversees the Internet marketing of 230,000 businesses.

A prolific writer and speaker, Dick publishes a popular weekly newsletter (you just read it) and frequently addresses industry and trade organizations on business and marketing technology. Along with a CPA, Dick has a business degree from the University of Notre Dame.

As a student manager on the Fighting Irish football team, his peers awarded him the coveted "Mad Dog" award for enthusiasm and dedication.

He is currently writing a book on Yellow Pages advertising.

Here's what one industry leader has to say...


Dear Dick:

After 54 conferences since 1988, I have had the opportunity to hear something in the vicinity of 3,000 presentations. Rare is the speaker who can both entertain and inform his audience. Rare still is the speaker who provides meaningful data to support his perspective.

You managed to accomplish all of these in your outstanding presentation at our recent Yellow Pages - Return on Investment Conference at the San Diego Sheraton Hotel.

You spoke on a subject that is vital to the future of everyone in the Yellow Pages business. And you told your audience how you are succeeding in selling Internet Yellow Pages. Importantly, they were listening to every word because you were humorous, while at the same time presenting your information in such a way that everyone in the audience could relate to you.

What a wonderful presentation. Not only did many people come up to me afterwards to tell me how good your speech was, but the anonymous evaluations from attendees rated you at the top. Thank you so much for taking the time to give such a valuable and important message.

Sincerely,

John F. Kelsey, III
President and CEO
The Kelsey Group, Inc

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The Answer to the brainteaser is 7.


She needs to pick one more scrunchie than the total number of colors available. She might have a match before picking 7, but she's guaranteed to have a match on the 7th pull.

Our WINNER and the proud owner of a TransWestern Publishing Bottle-Popper is

Bill Phelan from Hoffman Estates, Illinois!



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