But Wait . . . There's MORE !
January 31, 2003
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In This Issue
-- The Remarkable Ginsu Knife!
-- Cut Onions So Fast, You Won't Have Time To Cry!
-- Absolutely Risk Free!
-- Now how much would you pay? Don't Answer Yet!
-- Answer to Brain Teaser
-- This Week's Brain Teaser
-- About the Author
Here's a Pop Quiz
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What kitchen tool cuts through a nail, a tin can and a
radiator hose and still slices a tomato paper thin?
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If you DIDN'T answer Ginsu Knives,
it's ok to crawl back into your cave now.
The Ginsu Knives commercials ran non-stop through the
late 70s and early 80s. They have been off the air for
over 20 years, yet their effects still linger like the
smoke of a cheap cigar. I have watched them
hundreds of times, and they are among my fondest
childhood memories. (I lived a sheltered life.)
Although
I never personally ordered the knives, to this day I am
impressed by the demonstrations of their sharpness and
durability.
There were some very entertaining commercials during
Super Bowl XXXVII, but I don't remember any of them
with the ease that I recall the Ginsu Knives
commercial. Ginsu commercials have been mocked on
Saturday Night Live (remember Dan Akroyd pitching the
Bass-o-Matic?) and in comedy routines by Johnny
Carson, Jerry Seinfeld, Joe Piscopo, John Belushi, Phil
Hartman and Gallagher. They've been featured in The
Wizard of Id and New Yorker comics. The commercials,
if not the knives themselves, are definitely a cultural
icon.
The reason I'm writing about them is that the Ginsu
Knives have a powerful lesson for anyone marketing
their business.
I am NOT recommending that you produce cheesy
infomercials to market your law practice, restaurant, or
plumbing business. I AM saying that we can learn
from "Ginsu Marketing 101" and apply that knowledge
elsewhere.
The Remarkable Ginsu Knife!
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Knives are not exactly the most exciting kitchen implements. Archeologists have found prehistoric caveman artifacts proving that knives are older than civilization itself. The first knives ever used were splinters of silex or flint. The shards' sharp edges formed a sort of cutting implement that made skinning and hacking up animals killed in the hunt an easier chore. Flint stones were excellent for scraping pelts to make into clothing. Coincidentally, I have a cousin who dresses himself using this time honored technique to this very day.
In it's most elemental form, a knife is simply sharpened
metal with a handle. Oh sure, a Ginsu Knife has a
special "double-serrated" edge developed by ancient
Japanese Samurai sword makers. Or maybe it was a
guy in Cleveland named Ed. Whatever.
The point is
that a knife is a simple, basic, mundane product . . . unless you give it some romance.
Over half of each Ginsu commercial was spent showing
us how knives worked. Ed Valenti (who, by the way is
NOT a Japanese Samurai) began the commercial
with a messy Karate kick to a watermelon. Then, he
pulled out a Ginsu Knife and cut a dizzying array of
items including tomatoes, tin cans, fresh bread,
radiator
hoses, and nails while the announcer's rapid-fire banter
kept us entranced.
Lesson 1.
If Ed needed to spend THAT much time demonstrating
how a simple knife works, imagine how important it is to
explain something as complicated as building a fence,
planning a wedding, or injecting Botox in someone's
face.
Too often, we expect shoppers to be better informed
than they really are.
Consider a plumber who spends
several years working and learning his trade before
earning his license. After he has successfully proven
his thorough knowledge and experience, he markets his
business with a one line ad in the Yellow Pages that
says "Stop Leaks".
That's expecting the consumer to
use an incredible amount of imagination. There are
dozens of variations between plumbers in terms of
residential, commercial, new construction, remodel,
inside, outside, and on and on. Expecting a two word
ad to attract the right type of customer and build his
business isn't reasonable.
Instead, the plumber needs to be very specific on the
types of work that he does, the special skills he has,
his areas of focus and why a particular type of
customer should hire him instead of someone else. Unless he clearly identifies the types of work
that he
wants to do, he isn't likely to find customers who
stumble upon it.
Cut Onions So Fast, You Won't Have Time To Cry!
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Visual impact triggers strong emotions, and every sale
is based on emotion.
When the Ginsu knife cut through the nail and then
sliced a tomato, it left a lasting impression. You can't
do the exact same demonstration in a print ad, but you
can send a powerful message using the right images.
Lesson 2.
You've got to use a strong visual to make your ad
successful. The old adage holds true, "You've got to
stop the eye to start the sale."
For
best results, use a
single image that is clear, powerful, and covers about
1/3rd of the total ad.
Don't skimp on graphics. If you select a good image,
you'll be able to use it for years. Once you find a
visual
that reinforces your message, use it consistently
across all of your advertising. If you've chosen your
image wisely and used it consistently, it will ultimately
become linked with your business.
Absolutely Risk Free!
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For your Yellow Pages advertising to work, it must communicate RELIABILITY. Ginsu demonstrated the
reliability of their knives by hitting them with a hammer
then cutting nails, cans and hoses with them.
To
further establish reliability, they offered a warranty
that
extended to infinity and beyond. If Ginsu went to such
great lengths to establish reliability for a $20 set of
knives, imagine how important it is for you to establish
your business' reliability.
Lesson 3.
Shoppers are afraid of being ripped off. Their fear will
keep them from having necessary and important work
done. As a business person, you need to do everything
you can to give shoppers comfort that you are a
reliable company. You can do this through
testimonials,
BBB membership, years of service, and other indications
that you are a company that they can trust.
Now how much would you pay? Don't Answer Yet!
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If you called the Ginsu operators who were standing by
in the next 20 minutes, you'd
receive not one, but two citrus juicers.
Just
screw
one of these little babies into any orange, and a torrent
of
fresh juice would practically gush out by itself and fill
your
glass with nature's goodness.
This small piece of molded plastic cost less than
a penny to manufacture; but it was presented as if it
was better than having Anita Bryant herself making
juice in your kitchen. Of course, Anita would never
have stood for having two identical juicers together in
the same package, but that's a story for another
newsletter.
Lesson 4.
Give the shopper a reason to call by offering something
special. It should be something that has high
perceived
value but low cost. You might consider putting
something in your ad such as:
Call for our free
booklet, "101 Costly Errors to Avoid when Selling Your
House."
It's very valuable to the shopper, but costs you very
little to produce. What you're trying to accomplish is
to get the shopper to call you instead of calling your
competitor.
As a final note, as I was putting this article together, I
discovered that some Ginsu knives are manufactured in
the
US and others are manufactured in China. The Chinese
made Ginsu set of 10 knives can be found at retail
prices as high as $19.99 for the set. However, if you
buy a shipping container load of those knives, the
wholesale cost
is only $0.80 for the entire 10-piece set. That's 80 cents
for 10 "genuine" Ginsu knives! With profit
margins like
that, it's no wonder the announcer was so excited.
But wait, don't call yet. . .
Answer to Brain Teaser
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Last week's brain teaser stumped lots of folks. If you got it wrong, don't feel bad. If you didn't submit an answer, feel very, very bad.
For your recollection, here it is again...
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The great checkers tournament.
We recently held a checkers tournament between
departments at corporate headquarters to see which
group was mentally superior.
I can't tell you which
departments played against each other, because then
you would be able to figure this out by counting
employees. Let's just say that in a battle of wits, one
team arrived unarmed.
The teams didn't have the same number of players
so to make things fair, we had players compete against
members of their own departments as well as the
opposing side.
Our tournament rules required every player to complete
exactly one game of checkers against every other
player.
After everyone was finished, we had played a total of
120 checkers games. Although we didn't crown an
individual champion, one department thoroughly
trounced the slackers and half-wits in the other
department.
How many players competed in total?
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The Answer is 16.
X/2*X-1 = 120
X=total number of players
X-1=total number of games each player will
play
X/2=total number of players divided by number of
players per game
You may also graphically represent it like this where the
top row and left column represent the number of
players, and the interior represents the number of
games played.
Our WINNER is David Meloni of YPM Yellow Pages Media!
This Week's Brain Teaser
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My dear Aunt Edith likes to wear pigtails in her
hair.
As you can see, she gets dressed in the morning
without turning on the lights.
She's into wearing pigtails because it makes her feel
like
her favorite singer, that fine, upstanding, young, role
model, Britney Spears.
Proper pigtails require
two matching
scrunchies (hair ties).
Aunt Edith keeps her scrunchies in
an old bait bucket in her room. In the bucket are the
following
scrunchies.
- 2 pink scrunchies
- 4 red scrunchies
- 6 black scrunchies
- 8 purple scrunchies
- 10 lavender scrunchies
- 12 green scrunchies
She doesn't mind which scrunchies she wears, as
long as they're both the same color.
What is the minimum number of scrunchies that Edith
needs
to pull out of the bucket (without looking) to make sure
that she has one matching set?
The answer is at the bottom of this newsletter
About the Author
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Dick Larkin is the Vice President - Internet of
TransWestern Publishing, a national publisher of
telephone directories. He oversees the Internet
marketing of 230,000 businesses.
A prolific writer and speaker, Dick publishes a popular
weekly newsletter (you just read it) and frequently
addresses industry
and trade organizations on business and marketing
technology. Along with a CPA, Dick has a business
degree from the University of Notre Dame.
As a student manager on the Fighting Irish football
team, his peers awarded him the coveted "Mad Dog"
award for enthusiasm and dedication.
He is currently writing a book on Yellow Pages
advertising.
Here's what one industry leader has to say...
Dear Dick:
After 54 conferences since 1988, I have had the
opportunity to hear
something in the vicinity of 3,000 presentations. Rare is
the speaker
who can both entertain and inform his audience. Rare
still is the
speaker who provides meaningful data to support his
perspective.
You managed to accomplish all of these in your
outstanding presentation
at our recent Yellow Pages - Return on Investment
Conference at the San
Diego Sheraton Hotel.
You spoke on a subject that is vital to the future of
everyone in the
Yellow Pages business. And you told your audience how
you are succeeding
in selling Internet Yellow Pages. Importantly, they were
listening to
every word because you were humorous, while at the
same time presenting
your information in such a way that everyone in the
audience could
relate to you.
What a wonderful presentation. Not only did many
people come up to me
afterwards to tell me how good your speech was, but
the anonymous
evaluations from attendees rated you at the top. Thank
you so much for
taking the time to give such a valuable and important
message.
Sincerely,
John F. Kelsey, III
President and CEO
The Kelsey Group, Inc
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The Answer to the brainteaser is 7.
She needs to pick one more scrunchie than the total
number of colors available. She might have a match
before picking 7, but she's guaranteed to have a match
on the 7th pull.
Our WINNER and the proud owner of a TransWestern
Publishing Bottle-Popper is Bill Phelan from
Hoffman Estates, Illinois!
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